Legal
Refund Policy
Last updated: May 2026
✅
Full Refund
Before event starts
✅
Full Refund
Under 15 min watched
❌
No Refund
Over 15 min watched
Our Commitment
At UTBC Media, we want you to feel confident purchasing PPV events. We believe in fair, transparent refund practices. If something goes wrong — whether you change your mind before the event or experience technical issues — we're here to make it right.
Automatic Refund Eligibility
You are automatically eligible for a full refund in the following circumstances:
- Pre-event cancellation: If you request a refund before the event's scheduled start time, you will receive a full refund with no questions asked.
- Under 15 minutes watched: If you have watched less than 15 minutes of the event, you are eligible for a full refund. This gives you enough time to verify stream quality and event content without committing.
- Event cancellation: If UTBC Media cancels an event, all purchasers will receive automatic full refunds within 5-7 business days.
- Technical failure: If our platform experiences a technical failure preventing you from watching, we will issue a refund or provide replay access.
When Refunds Are Not Available
- After 15 minutes of playback have been recorded on your account
- For change of mind after the event has concluded
- If account access was suspended due to Terms of Service violations
How to Request a Refund
There are two ways to request a refund:
Option 1 — Through your account
Go to Account → Purchases, find the event, and click "Refund." You'll be guided through a short form to submit your request.
Option 2 — Contact support
Email info@utbcmedia.com with your order details and reason for the refund request.
Refund Processing Time
Approved refunds are processed within 1-3 business days. Once processed, funds typically appear on your statement within 5-10 business days depending on your bank or card issuer. Refunds are issued to the original payment method used for the purchase.
Promoter Events
For events produced by third-party promoters on our platform, the same refund policy applies. UTBC Media processes all refunds directly — you do not need to contact the promoter. In cases of promoter-caused cancellations or issues, UTBC Media will ensure all affected purchasers are made whole.
Disputes
If you believe your refund request was incorrectly denied, you may escalate by emailing info@utbcmedia.com with "Refund Dispute" in the subject line. We will review your case within 3 business days and respond with our determination.